Bridge Over Troubled Waters is Boston’s premier organization working to transform the lives of runaway, homeless, and high risk youth. 

Bridge Over Troubled Waters' mission is to enable high-risk, runaway youth, and homeless youth to achieve healthy and productive adulthood through prevention, intervention, and education services. Serving 2,500 youth ages 14 to 24 each year; Bridge offers a comprehensive range of emergency drop in services and overnight accommodations, healthcare, mental health counseling and risk reduction, education and career development, and long-term transitional housing. Bridge is the only agency in the Boston area to provide a continuum of age-appropriate services for youth who are homeless and on the streets due to issues of abuse and neglect for over which they have no control.

Located in downtown Boston, Bridge Over Troubled Waters is the city's premier organization dedicated to transforming the lives of runaway, homeless and high risk youth through safe, supportive, and encouraging relationships and effective and innovative services that guide them toward self-sufficiency and fulfilling, meaningful futures. After more than 40 years, it remains a national model and program incubator for youth development services which are effective in helping the most troubled and vulnerable homeless youth to turn their lives around. If you care about making a difference in the lives of young people, we are interested in hearing from you!

Bridge Over Troubled Waters is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email cover letter and resume to: HR@bridgeotw.org
 

Bridge Over Troubled Waters is seeking applicants for the following positions:

Outreach Worker

POSITION SUMMARY 

Street outreach work at Bridge is the front-line service on which the entire program is based. Outreach workers make as many new contacts as possible each evening, while maintaining ongoing relationships and support with previous clients. This position will focus on assessment, survival aid, and placement for street youth.  Minimum of 30 hours per week spent directly on the streets.

Specific responsibilities include:

  • Makes contact with youth on the streets, intervenes and assesses their needs
  • Refers youth to Bridge, medical van, dental clinic, in-house prevention services, and/or other related local services
  • Assesses the street situation periodically to evaluate further needs
  • Serves as liaison/advocate between the program and the community including surrounding neighbors to build partnerships
  • Follows-up on clients and keeps statistics and case records as required
  • Participates in weekly program meeting, monthly all staff meeting and meetings outside agency as Bridge outreach representative
  • Serves as a liaison between the street population and established agencies
  • Serves as a Youth Advocate
  • Ensures that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients

Qualifications and Experience: BA/BS or related degree required, minimum of 1 year experience working with adolescents, valid Massachusetts driver’s license required (car not required), and continuous clean driver’s record.

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Updated: 03.19.18

 

Residential Counselor

POSITION SUMMARY 

The Residential Counselor will be responsible for the daily supervision of the residents of our Transitional Living Program.

Specific responsibilities include:
Case Management:

  • Supervise the activities of residents in the program
  • Orient new youth to the program
  • Maintain an active client caseload
  • Provide residents with advocacy, referrals, crisis intervention and supportive counseling
  • Assist in developing and implementing appropriate service plans with residents
  • Ensure residents are following the guidelines and expectations of the program; giving consequences or discharging when appropriate
  • Monitor residents behaviors to ensure the safety of themselves and those around them

Administration:

  • Assist residents in maintaining household standards of cleanliness
  • Coordinate recreational activities
  • Assist in the maintenance of program statistics and client records
  • Participate in weekly program staff meeting
  • Participate in monthly all staff meeting

Diversity:

  • Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients

Qualifications and Experience: Bachelor's Degree in Sociology, Psychology, Social Work or Human Services and Previous experience in one or more of the following: homelessness, substance abuse or human services organizations through internships or work experience.  Valid Massachusetts driver's license required and continuous clean driver's record. 

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Added: 04.09.18

 

Adult Education Instructor

POSITION SUMMARY 

As an Adult Education Instructor you will responsible for students’ educational goals and will provide individualized and classroom instruction for students in all HiSET subjects. You will also be responsible for the day-to-day work and management of the class and the safety and welfare of the clients, during on and off-site activities.

Specific responsibilities include:

  • Creating original materials as part of a student’s curriculum
  • Preparing and implementing daily lesson plans
  • Evaluating students’ progress and providing feedback
  • Assisting in curriculum development
  • Providing individualized and classroom instruction
  • Assisting with student assessment testing and follow up
  • Integrating technology into classroom instruction
  • Maintaining a safe classroom environment that promotes learning
  • Compiling accurate records of student activities and progress
  • Assisting students in arranging to sit for the official HiSET test
  • Participating in academic case management with students
  • Serving as a liaison between Bridge and the Adult Learning Center regarding HiSET testing and other outside agencies
  • Ensuring that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients.

Qualifications and Experience: To qualify for this position, you will have a Bachelor's Degree preferably in education and experience in a regular or alternative/Special Education classroom, knowledge of MS Office, and excellent interpersonal and communication skills.  You should also be well organized and able to prioritize multiple projects in dynamic environment and have a high comfort level working in a diverse environment. 

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Updated: 03.29.18

 

Director of Residential Programs

POSITION SUMMARY 

As a member of the leadership team and reporting to the Director of Program Services, the Director of Residential Services plays a key and central role toward realizing the vision of delivering high quality, innovative residential services for youth and engaging in replicable best practices. In this role, you will plan, direct and monitor the design and implementation of our Emergency Residence, Transitional Living, Single Parent Housing and Rapid Rehousing programs to ensure positive outcomes and will be expected to promote residential program development and growth to address the unmet needs of youth. As a member of the leadership team, you will ensure the coordination and integration of Bridge’s residential services into the broader mission of the organization.

Specific responsibilities include:

  • Develop and monitor goals and expected outcomes for all residential programs
  • Communicate goals and expectations by planning, monitoring job results, supervising, coaching, and counseling staff and volunteers
  • Maintain high quality residential services to youth and their support system
  • Develop and maintain client outcome oriented evaluation tools
  • Ensure renewal and adherence to licensure requirements and appropriate federal and state regulations
  • Hire, train and directly supervise reporting Coordinators and provide professional development through on-going training and supervision. Conduct annual performance reviews of reporting staff
  • Make internal and external presentations on Bridge's residential programs with youth
  • Oversee residential program budgets and contracts, and anticipate the impact of changes on service delivery
  • Develop relationships via formal MOU's and referral agreements with external organizations (i.e. collaborators), and represent the organization, whenever appropriate. Serve as the liaison to collaborating organizations
  • Oversee the completion of reports that measure outcomes and effectiveness of services provided by residential programs and implement changes and improvements as necessary
  • Support the creation of residential grant proposals by providing narrative information and quantitative data necessary for grant submissions
  • Submit monthly report on residential program activities to the Director of Program Services

Qualifications and Experience: Bachelor’s degree required, Master’s degree in social work, or related field preferred and minimum five years’ related housing/residential program experience, three of which in a management role. Demonstrated residential program management track record, preferably with a focus on youth. Excellent communication skills, both written and verbal. Ability and desire to work in a team oriented environment, and strong program management and people skills. Exposure to grant writing, and evaluation. Comfortable analyzing and interpreting data. A passion for youth, with sensitivity to their needs, and the issues that result from abuse, neglect and trauma. Demonstrated cultural competence and commitment to working with diverse populations. Ability and willingness to teach others.

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Added: 04.09.18

 

Transitional Day Program (TDP) Counselor

POSITION SUMMARY 

The Transitional Day Program (TDP) Counselor is responsible for the practical functioning of the TDP on a daily basis. This position will focus on the survival aid, assessment, referral, and placement for the ‘hard to reach’ street youth that we serve.

Specific responsibilities include:
Case Management:

  • Respond to drop-in clients including: breakfast, lunch, showers, laundry, computer games, field trips, outings, and physical exercise
  • Provide regular skills-building activities and prevention workshops
  • Provide educational and job development referral
  • Assist homeless youth in obtaining permanent housing
  • Provide advocacy services 

Public Relations:

  • Serve as liaison/advocate between the program and the community including surrounding neighbors to build partnerships

Diversity:

  • Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients

Qualifications and Experience: Bachelor's Degree and one year experience working with young adults. Previous experience in one or more of the following areas: housing search/placement, job development, community relations, and recreational counseling. Valid Massachusetts driver's license required and continuous clean driver's record.

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Added: 04.13.18

 

Emergency Residence Counselor

POSITION SUMMARY 

Reporting to the Program Coordinator, you will be responsible for the supervision of the clients of our Emergency Residence Program and for providing them with advocacy, referrals, crisis intervention and supportive counseling appointments. You will ensure that our clients are following the guidelines and expectations of the program and monitor their behaviors to ensure the safety of themselves and those around them. In addition, you will prepare clients for independent living through various life skills activities including cooking, socialization, and group interaction ensuring that all activities and services through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all of our clients.

Schedule: 4 ten-hour days per week; 2 first shift days, 8 AM to 6 PM and 2 second shift days, 12 PM to 10 PM. May include weekend days.

Qualifications and Experience: You should have a Bachelor's Degree and two or more years’ experience working with adolescents in one or more of the following areas: homelessness, substance abuse or in a human service organization.  CPR/First Aid Certification preferred.

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Updated: 03.19.18

 

Executive Assistant

POSITION SUMMARY 

The Executive Assistant is responsible for providing primary administrative support to the Executive Director including regular interaction with the Board of Directors, senior staff and external constituents.  The Executive Assistant functions as an ambassador for the Executive Director and the organization, and ensures that employees, clients of Bridge and external stakeholders are well served by our administration. The Executive Assistant will provide and/or coordinate administrative support to the Senior Management team and others as needed. This is a great opportunity to use your administrative and organizational expertise and project management skills to support our mission and the critical work that we do on behalf of at risk youth in our city.

Qualifications and Experience: You should have a Bachelor’s degree and at least 5 years of senior level administrative experience or an equivalent combination of education and relevant experience.  You must be highly proficient in Microsoft Office and have demonstrated in your employment:

  • Flexibility: high energy with ability to work occasional early mornings and late evenings
  • Resourcefulness: ability to conduct research, and seek solutions to problems
  • Good interpersonal skills
  • A high degree of integrity and professionalism
  • Excellent verbal and written skills including proofreading skills
  • Proven project management skills and ability to prioritize work and assignments
  • An ability to work independently, while exercising good judgment and initiative

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Updated: 04.13.18

 

Awake Overnight Residential Counselor

POSITION SUMMARY 

With oversight and direction from the Residential Coordinator, the Awake Overnight Residential Counselor will be responsible for the supervision of the residents of the Transitional Living Program and Single Parent House on an overnight basis. Awake Overnight Counselors are responsible for providing a safe, secure environment for the individuals to whom we provide services. Overnight Counselors need to be alert and able to respond to any issues that may arise.

Specific responsibilities include:
Case Management:

  • Orient new youth to the program (as needed)
  • Provide residents with advocacy, referrals, crisis intervention and supportive counseling
  • Ensure residents are following the guidelines and expectations of the program.
  • Monitor residents’ behaviors to ensure the safety of themselves and those around them
  • Must have the ability to remain awake and alert during the overnight shift

Administration:

  • Assist residents in maintaining household standards of cleanliness
  • Assist in the maintenance of program statistics and client records
  • Participate in weekly program staff meeting
  • Participate in monthly all staff meeting

Diversity:

  • Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients

Other:

  • Other related tasks as required/requested
  • Distribution of medication and update of medical log
  • Maintain the cleanliness of common areas on a nightly basis (i.e. mop, vacuum, dust, etc.)

Qualifications and Experience: Bachelor’s degree in Social Services related field preferred and two years’ experience working with adolescents. Previous experience in one or more of the following areas: house management, job development, substance abuse, homelessness, community relations or recreational counseling. A continuous clean driver’s record.

We provide competitive compensation and excellent benefits including: Medical Insurance, Dental Insurance, Employer paid Life, Short and Long Term Disability Insurance, Vacation, Holiday, Sick, Personal and Birthday Time, 401(k) Retirement Plan.

Date Updated: 04.18.18